FAQs
At LEVOVE, we aim to make your beauty experience as seamless and enjoyable as possible. Here are answers to some common questions:
What does vegan and cruelty-free mean at LEVOVE?
Our products are 100% vegan, meaning they contain no animal-derived ingredients or by-products. Cruelty-free means that none of our products, nor their ingredients, have ever been tested on animals—at any stage of development.
Are LEVOVE products safe for all skin types?
Absolutely. Our formulations are thoughtfully crafted with gentle, plant-based ingredients that suit all skin types, including sensitive skin.
Do your products contain synthetic ingredients?
While we prioritize natural and organic ingredients, we may use minimal safe synthetics when necessary to ensure performance and stability. Every ingredient is clearly listed on our packaging and website for full transparency.
Do you offer returns or exchanges?
Yes, we gladly accept returns or exchanges on items that are unused and in their original packaging. For full details, please refer to our return policy page.
Can I get product advice for my skin concerns?
Of course! Our skincare and beauty specialists are here to help you choose the right products for your unique needs. Feel free to reach out for personalized guidance.
What kind of packaging do you use?
Sustainability is a key part of our mission. We use eco-friendly materials like recyclable glass, aluminum, and paper wherever possible. We're continuously improving our packaging to reduce environmental impact.
Are your products safe during pregnancy or breastfeeding?
We suggest consulting with your healthcare provider before introducing any new beauty products during pregnancy or while breastfeeding.
Do you ship internationally?
Currently, LEVOVE ships within the U.S. and Canada. We're working toward expanding our international shipping options soon.
Do you offer bulk order discounts?
Yes, we do! For wholesale or bulk purchase inquiries, please contact us directly for pricing and details.
Are LEVOVE products affordable?
We’re committed to providing luxurious, ethically made products at accessible prices. We also run special promotions, so subscribe to our newsletter for the latest offers.
What are your shipping rates?
We offer FREE shipping on all U.S. and Canadian orders over $100. Orders under $100 are charged a flat rate of $6.99 (U.S.) and $9.99 (Canada).
When will I receive my order?
Orders are processed within 3 business days. Once shipped, they typically arrive within 5–10 business days. A tracking link will be emailed to you when your order is on its way.
Can I cancel my order after placing it?
Orders are processed quickly to ensure fast delivery, so we unfortunately cannot accept cancellations after an order is placed. Please review your items before checkout.
What’s your return policy?
Visit our Legal/Policies section for detailed return and exchange guidelines.
How do I get in touch about a product concern?
We’re here for you! Reach us anytime at support@levove.com and our team will assist you as quickly as possible.
How do I check out on your site?
Once you’re ready to purchase, go to your cart and click the “Checkout” button. You’ll be guided through our secure and easy-to-follow checkout process.
What payment methods are accepted?
We accept all major credit/debit cards, PayPal, and bank transfers via PayPal.
Is my information secure?
Yes. We use SSL encryption technology to protect your personal information throughout your shopping experience. Learn more in our Privacy Policy.
Which browsers work best with your site?
For the best experience, we recommend using the latest version of Chrome, Firefox, Safari, or Microsoft Edge.